[重要]关于近期社区访问速度极慢的问题说明

[重要]关于近期社区访问速度极慢的问题说明

由于近期服务器出现严重故障，造成江信社区以及cnDBI旗下站点访问速度受到严重影响。我们已经通知服务器提供商尽快解决此问题。服务器提供商已经在修复中，在5天之内就可以回复正常，请大家理解，并请谅解这个问题。我们十分高兴看到大家在网站的这个困难时期所表现出的耐心以及对社区的支持！

在此本人代表cnDBI团队对大家的耐心以及支持表示深深感谢！

P.S：服务器以及开始恢复，在国内，某些时段的访问速度已经恢复正常。

客服对问题解决的说明：

Severity:

High

Resolved:

No

We are currently having a problem with a filer which has crashed and is recovering at this time. While this is happening some customers in the blingy cluster will experience problems loading their websites/email. We apologize for the outage and service is expected to return to normal as soon as the filer recovers. UPDATE 3:01:AM PDT The filer has finished recovering and all services are back up and running. We are working with the filer vendor to find the source of the crash to prevent any further outages. Update 24/03/08 10am: We’re working on the file server again to alleviate the load that’s causing problems with web, mail and mysql services. Sorry about that. Update 27/03/08: We are doing emergency data moves to quell the stem of problems recently caused by your file server. During these moves, your data may be inaccessible. We are moving as we can off as fast as possible. Very sorry about the continued inconvenience! Update 27/03/08 This series of moves has finished. We are going to keep an eye on things to see how much it helped and may have to do more moves tonight and tomorrow morning to get everything working smoothly again. This post will be updated with more information as soon as possible. Update 29/03/08 We are continuing to move data off of the problematic file server but it’s a bit of a catch-22 because customers on that machine are continuing to add data at a very high rate. It filled up this morning for a while causing device full errors as well as mail problems and issues serving websites (when these fill up it causes problems across the board). To explain in more detail, when we move data it does not immediately disappear (there is a ’snapshot’ created of the old data that remains in case there was a problem with the move - that ensures that we do not lose customer data but until the admin team can check the move to make sure it went through properly we cannot delete the old data). We just did some of that and have some breathing room again and of course more moves are still in progress but we are asking customer on this cluster to help us by holding up on any non-essential uploads of data for the next couple of days. As soon as we have a significant portion of the data removed the problematic file server will begin to function properly (and additional moves will go much more quickly and smoothly) but right now we’re having trouble moving data more quickly than it’s being added by people. If everyone could please limit uploads to absolutely essential data until we reach the turning point where everything is working this will be resolved much more quickly (in other words if for example you are setting up a repository of large files you’ll actually be better off waiting a couple of days and getting the all clear from us on this issue because you’ll be able to access that data reliably instead of cramming it on there now and slowing the recovery process). In the meantime we’ll be doing everything we can to safely and quickly move data off and get things back to normal. Added information: Some of the people recently moved to the new file server are seeing errors because the data did not get set up completely (loading the site will work but just show an empty index). The admin team has been running an rsync that will fully restore all data and should hopefully finish by 9 PM PST - once that is finished all site and email data will be available for those users. Update 30/03/08 We’re still racing to keep ahead of new data being added so any help we can get on that front is greatly appreciated (we’re still asking for customers to limit uploads as much as possible to speed up the recovery process). Some customers who are being moved are seeing blank directories still but those are due to moves in progress and the data will be fully restored when those complete. Update April 1, 2008 We seem to be ahead of the curve right now, we are moving data off the primary volume and on to a secondary one faster than new data is being uploaded. The volume hasn’t filled up completely in a few days. We are working closely with the technical support team to see how we can speed up the process further. Thank you for your patience. Update, April 1, 2008 I apologize for the late update but we’ve been going over our options (while moving data of course). While we’re not seeing any real relief in terms of data uploads we do have some very large moves that are almost complete. Once those finish we can start deleting the data (for example one is around a half TB or around 500 GB which will be 4-5% of the total but it’s going to take until around Friday to delete it all, so we’re dealing with a ton of data). Tomorrow’s update should be earlier in the day and hopefully we’ll have some progress to reports from the large moves being complete. Update, April 3, 2008 The data moves to other file servers has been running constantly, but last night and this morning some complications happened with the moves, requiring admin attention. To clear up some space there had to be a short interruption in file serving, this is now finished, space is available and the moves are continuing. The admins are fixing up the last of the web servers which were having issues after file serving was restored. Our apologies again for the continued issues. Update, April 4, 2008 Today has been a pretty good day of progress. We were able to complete even more moves and free up more data from the file server. Moves have been going quicker and stability is dramatically improving. Monitoring of the servers and email in the blingy cluster today have shown a significant decrease in problems. Issues do still exist but the problem is noticeably getting better. We are also pleased to note that we have more storage that will be coming early next week. We believe that this will go a long way in helping us fix this major problem. Update, April 4, 2008 Things are continuing to improve today - when I got in I was pleased to see that we had held firm and even gained a percent (the effected file server was down to 95% which is as low as I have seen it in the last week and since I have been working it has dropped to 94%). Performance should improve as we gain ground (this will speed up moving data off as well). This progress, along with the added storage space we are expecting early next week should hopefully allow us to restore service for our customers to normal. 5:45 PM PST : The moves we started just a while ago seem to be causing server problems, we’re looking into it and should have it resolved shortly (they were run just like the ones that had completed so we have to determine why these specifically caused an issue). Update: this resolved itself before we could detect the cause but we’re monitoring the situation to ensure that it’s not a recurring issue (we have no indication that it will be). We may almost be in the clear with the problems we’ve been having with Blingy. We now have a critical patch from our file server vendor which they believe will fix the crashing problems we’ve had. It takes 20 minutes to install, and unfortunately requires a reboot. We’ve decided to schedule this upgrade for 11:30pm PDT tonight, Sunday April 6th, 2008. That is pretty much the lowest usage time across all our users in a week, and we’ve decided we can’t wait another week before applying this patch in order to give more notice. Our apologies for the very short notice! We received notice that the patch was ready this morning. Hopefully by midnight (PDT) tonight, Blingy will finally be happy again… UPDATE 12:15AM PDT: Still haven’t started the upgrade yet.. it took them a little longer to get the patch than expected, however, we should have it in the next 2 minutes, and then the upgrade will begin, probably around 12:30 now, and be done before 1am Monday morning PDT. Hang in there! UPDATE 12:54AM PDT: A few more bumps! Still no changes.. and now we’re afraid we’ll have to push off the upgrade to about 1:45AM (9:45AM GMT) it looks like.. hopefully all finished by 2:15AM PDT (10:15AM GMT), our apologies to blingy customers in Europe. UPDATE 02:10AM PDT: All done! The actual reboot only took about 3 minutes, and then there were some residual effects from the reboot on various web and mail servers for up to ten minutes after that. But things seem settled down now and the upgrade “took”. We all hope it did the trick. BIG TIME. Update, April 8, 2008 Please see our other posting for details on the work we did on the effected file server: http://www.dreamhoststatus.com/2008/04/06/30-min-blingy-downtime-tonight/ We are also continuing to offload data and are making good progress (it’s never as fast as we would like it to be of course). There’s excellent detail here in case you missed it: http://blog.dreamhost.com/2008/04/07/another-anatomy/ which chronicles the situation and fills you in pretty much up to today. We’re seeing the data dip to 90% so we’re hoping to have it down in the 80’s by the end of the week (every percent we gain helps and as performance improves we can speed up the rate of moving but we’re still looking to hit critical mass where you get the proper level of performance). Update, April 9, 2008 As we had hoped progress is speeding up as we free up more space - while the file server is showing 95% usage, around 11% of that is data that has already been moved and is no longer in use. Due to a software issue we haven’t been able to remove it yet (the admin team is working on the best way to execute that), but once that is gone we should be around 85% usage which is another large step forward. In terms of effect, I have already seen improvement in site function for many customers as well as greatly increased speed in moving chunks of data off as well as receiving reports that mail is functioning quite a bit better. That said this issue remains at the High severity rating and in unresolved status as we have not reached a normal level of service. I can’t stress enough how sorry I am that our customers have had to put up with this but I thank those of you who have stuck with us (check the newsletter for details on what we’re doing for Blingy customers) and look forward to providing you with the level of service we strive for at DreamHost. Update, April 9th, 2008 21:59 PDT Unfortunately, we need to unmount the volume again to kill these snapshots before they leave us with 0 bytes of free space. In 2 hours (midnight) I will be taking the problematic volume offline to delete the phantom snapshots. Total downtime will be between 10 and 30 minutes. Sorry for the short notice and additional outage! Update, April 10, 2008 Well the snapshot mentioned yesterday is gone and we’re actually at 83% used today which is below where we were hoping to see marked improvement (85%). Of course we’re still moving data off (which increases the usage on the file server) so that won’t fully translate to customer usage improvement but it should be quite a bit better and keep improving until we stop moving data. Update, April 14, 2008 Okay, we’re finally getting ready to mark this as resolved.. things have seemed pretty much okay for a while now. But, just to be sure, we’re dropping the severity to Medium for now and leaving it as unresolved. Update, April 17, 2008 We’re still hearing some reports of site slowness - we were able to resolve an issue causing high loads today which should help but we’re not going to consider this resolved until everyone is receiving good service. 我们会在这里告知大家最新动态！为了保持信息的正确性,在此就不翻译了. LongLan 网站建设部 cnDBI团队

比前几天是好些了,前天晚上直接登不上了～～～～

今天客服说有进展的。。。

貌似我要重新更新这个页面了 如果那个空间商在国内，我一定过去对他们残暴一下！

貌似今天的速度比昨天快哈

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看不懂是什么意思哦···这个问题比较技术

貌似今天要 比以前要快啦 。。。。

回复 @貌似今天要 比以前要快啦 。。。。
凮殘炫舞 发表于 2009-3-1 11:48

有同感·····

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